Return & Exchange Policy

Pashloom™ – Pashmina And Silk Emporium
Effective Date: May 2026

Our Promise to You

At Pashloom™, we stand behind every product we sell. We're committed to ensuring your complete satisfaction. If you're not happy with your purchase, we make the return and exchange process simple, transparent, and hassle-free.

1. Return & Exchange Window

Return Period: 30 days from the date of delivery
Exchange Period: 30 days from the date of delivery
Defective/Damaged Items: 30 days from the date of delivery (manufacturing defects only)

Note: The return/exchange period begins on the date you receive the item, not the order date.

2. Return Eligibility Criteria

To be eligible for a return or exchange, items must meet ALL of the following conditions:

Unused & Unworn: The item must not have been worn, washed, or used in any way
Original Condition: No stains, marks, odors, or damage to the fabric
All Tags Intact: Original labels, security tags, and packaging must be completely intact
Original Packaging: Item must be in the original box/packaging with all contents included
Invoice/Receipt: Proof of purchase from Pashloom™ website (www.pashloom.in)

Items that do not meet these criteria cannot be accepted for return or exchange.

3. Non-Returnable Items

The following items are NOT eligible for return or exchange:

Customized or personalized products
Items marked as 'Final Sale'
Clearance items (unless defective or damaged)
Items purchased from third-party sellers or unauthorized retailers

4. How to Return an Item

Step 1: Initiate Your Return

Contact support@pashloom.in within 30 days of delivery
Provide your order number and reason for return
Our team will verify and provide a Return Authorization Number (RAN)

Step 2: Choose Your Return Method

Return Method	How It Works	Shipping Cost
Free Pickup	Our courier picks up from your location at no cost. Available in Ahmedabad and most metro cities.	Completely Free
Self-Ship	You arrange pickup and ship to our return address. We reimburse the cost.	You pay; we reimburse up to ₹100

Step 3: Pack & Ship

Pack securely in original packaging
Include your Return Authorization Number
For self-ship: Include proof of delivery

Step 4: Inspection & Refund

Inspection takes 3–5 business days
You'll be notified by email
Refund initiated immediately upon approval

5. Refund Details

Refund Method

Original Payment Method (Primary): Refunded to your original card/bank/UPI
Store Credit (Optional): Choose store credit instead for future purchases

Refund Amount

Full purchase price + original shipping (if charged) + return shipping (up to ₹100, in case of self shipping)

Refund Timeline

Inspection: 3–5 business days
Processing: 3–7 business days
Bank credit: 3–5 business days

Total: 10–15 business days average

6. Exchanges

Same process as returns, but receive a replacement item instead
If replacement costs more: you pay the difference

7. Defective or Damaged Items (30-Day Guarantee)

Covers: Stitching defects, fabric tears, color bleeding, manufacturing flaws
Return window: 30 days from delivery
Process: Send photos to support@pashloom.in. We arrange free pickup and send replacement or refund

8. When We Cannot Accept Returns

Return period expired (exceeds 30 days)
Item shows signs of wear or washing
Tags removed or altered
Packaging damaged beyond repair
Item marked as Final Sale

Frequently Asked Questions

Q: Can I return if I've tried it on?
A: No. Items must be completely unused and unworn. Even trying on without tags removed makes it ineligible.

Q: What if I don't use free pickup?
A: Self-ship using any courier. Keep your receipt—we'll reimburse up to ₹100 after inspection.

Q: How long does the full refund process take?
A: Inspection (3–5 days) + processing (3–7 days) + bank (3–5 days) = 10–15 business days total.

Q: What if the item has a defect?
A: Our 30-day defect guarantee covers manufacturing issues. Email photos to support@pashloom.in—free replacement or refund.

Q: Can I exchange for a different size/color?
A: Yes, within 30 days. If the new item costs more, you pay the difference. If less, we refund the difference.

Legal & Compliance

This policy complies with the Consumer Protection Act, 2019 (India) and RBI e-commerce guidelines
Customers may lodge complaints with the National Consumer Disputes Redressal Commission

For questions or to initiate a return, contact +91-9650459515 or support@pashloom.in