Privacy policy

**Last updated: 08.07.2024

This Privacy Policy describes how Pashloom ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pashloom.in (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

### Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

### How We Collect and Use Your Personal Information

We collect personal information about you from various sources, including:

#### Information We Collect Directly from You
- Basic contact details: name, address, phone number, email
- Order information: billing address, shipping address, payment confirmation
- Account information: username, password
- Shopping information: items viewed, cart or wishlist items
- Customer support information: communications with us

#### Information We Collect through Cookies
We automatically collect information about your interaction with the Services ("Usage Data") using cookies and similar technologies. Usage Data may include device information, browser information, network connection details, IP address, and interaction data.

#### Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers, such as:
- Companies supporting our Site and Services, like Shopify
- Payment processors collecting payment information

### How We Use Your Personal Information
- **Providing Products and Services**: Process payments, fulfill orders, manage accounts, arrange shipping, handle returns, and enable reviews.
- **Marketing and Advertising**: Send marketing communications and show advertisements.
- **Security and Fraud Prevention**: Detect and investigate fraudulent or illegal activity.
- **Communicating with You**: Provide customer support and improve our Services.

### Cookies
We use cookies to enhance the Services, remember preferences, run analytics, and better tailor advertising. Most browsers accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Blocking cookies may affect your user experience.

### How We Disclose Personal Information
We may disclose your personal information:
- To vendors performing services on our behalf (e.g., IT, payment processing, shipping)
- To business and marketing partners
- When you consent to disclosure (e.g., social media integrations)
- Within our corporate group
- In connection with business transactions (e.g., mergers)
- To comply with legal obligations and protect rights

### User Generated Content
Any content you submit to public areas of the Services will be public and accessible by anyone. We are not responsible for the privacy or security of information you make publicly available.

### Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for the privacy or security practices of these sites. Review their policies independently.

### Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from children. If a child has provided us with their information, please contact us to request deletion.

### Security and Retention of Your Information
We cannot guarantee perfect security. Information you send to us may not be secure in transit. We retain your personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce contracts and policies.

### Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, such as:
- Right to Access / Know
- Right to Delete
- Right to Correct
- Right to Portability
- Right to Opt out of Sale or Sharing or Targeted Advertising
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information
- Right to Restrict Processing
- Right to Withdraw Consent
- Right to Appeal
- Managing Communication Preferences

You can exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

### Complaints
If you have complaints about our processing of your personal information, please contact us. If unsatisfied, you may appeal our decision/lodge a complaint with your local data protection authority.

### International Users
We may transfer, store, and process your personal information outside your country, including in the United States. We use recognized transfer mechanisms to protect your information.

### Contact
For questions about our privacy practices or to exercise your rights, contact us at:

- **Email**: pashminasilkemporium@gmail.com
- **Address**: Pashmina And Silk Emporium, Balbir Nagar Shahdara, 110032 Delhi, DL, India

For GDPR purposes, we are the data controller of your personal information.