Shipping policy

Shipping Policy

Pashloom™ – Pashmina And Silk Emporium

Effective Date: May 2026

Our Commitment to You

At Pashloom™, we understand that timely and safe delivery is crucial to your shopping experience. We partner with trusted logistics providers to ensure your premium shawls, dupattas, and gifting products reach you in perfect condition, on time, and with complete transparency.

1. Order Processing Timeline

Processing Begins Immediately After Order Confirmation

Processing Stage	Timeline
Order Confirmation	Immediately upon successful payment
Order Packing & QC	1–2 business days (Mon–Fri, 11 AM–6 PM IST)
Dispatch	Within 3 business days of order
Shipping Notification	Sent via email within 1 hour of dispatch

Note: Business days exclude weekends (Sat–Sun) and national holidays. During festival seasons (Diwali, Christmas), processing may extend by 1–2 additional days. You will be notified in advance.

2. Estimated Delivery Timeline

Domestic (India) Deliveries

Destination	Standard Delivery	Availability
Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Pune, Chennai, Kolkata)	3–5 days	Always
Tier 2 Cities (Ahmedabad, Surat, Jaipur, Lucknow, Chandigarh)	4–6 days	Always
Other Cities & Tier 3	5–7 days	Varies

These timelines are counted from the date of dispatch (not order date). Delivery dates are estimates and may vary by 1–2 days depending on courier partner and local conditions.

International Shipping

• We are currently doing international shipments to select countries

• For international shipping inquiries, please contact us at support@pashloom.in

3. Shipping Charges & Costs

Standard Shipping Rates (Domestic India)

Order Value	Standard Shipping
Below ₹500	FREE
₹500+	FREE

Cash on Delivery (COD) Charges

• COD is available for most locations in India

• COD convenience charge: ₹0 (free)

• Payment method: Cash or digital payment at delivery

4. Shipping Methods & Carriers

• Primary Partners: DTDC, Ecom Express, DHL and others

• Carrier Selection: Automatically selected based on location and delivery preference

• Tracking: Real-time tracking available on carrier websites

5. Shipping Confirmation & Tracking

What You'll Receive

• Order Confirmation Email: Immediately after successful payment

• Shipping Confirmation Email: Within 1 hour of dispatch with tracking number

• Delivery Confirmation: Notification when package is delivered

How to Track Your Order

• Click the tracking link in your shipping confirmation email

• Use your tracking number on the carrier's website

• Check your Shopify account for live tracking status

6. Delivery Address & Changes

Address Requirements

• Must be a valid address within India

• Should include: Complete address, city, state, postal code, phone number

• Landmark or floor details are helpful for faster delivery

Changing Your Delivery Address

• Before Dispatch: You can change the address anytime before dispatch. Contact support@pashloom.in immediately.

• After Dispatch: Address changes may not be possible. We'll attempt to redirect if the carrier allows. Contact support@pashloom.in with your tracking number.

7. What's Covered in Shipping

What's Included

• Safe, secure packaging with bubble wrap or protective material

• Tracking number for real-time visibility

• Basic transit insurance for loss or damage

• Delivery to your specified address

What's NOT Covered

• Damage caused by customer mishandling after delivery

• Theft after delivery (if left unattended at premises)

• Loss of package if address is incorrect or incomplete

8. Shipping Issues & Resolution

Delayed Delivery

If your order is delayed beyond the estimated delivery date:

• Check your tracking number first

• Wait 1–2 additional days (carriers often encounter delays during peak seasons)

• If still not delivered after 10 days from dispatch, contact support@pashloom.in with your order number and tracking ID

• We'll investigate with the carrier and offer a resolution (refund or reshipment)

Damaged or Defective Package

If your package arrives damaged:

• Document the damage with photos (packaging + contents)

• Contact support@pashloom.in within 24 hours of delivery with photos

• Do not discard the package or damaged items

• We'll arrange a replacement or refund at no cost

Package Not Received

If the package shows as delivered but you haven't received it:

• Check with neighbours or family members

• Ask the delivery agent if it was left at a safe location

• Contact our team within 2 days of delivery date with tracking number

• We'll work with the courier to locate the package or arrange a replacement

9. Special Circumstances

Festival & Holiday Seasons

• During Diwali, Christmas, and other peak seasons, shipping may be delayed by 1–3 days

• We'll notify you in advance if delays are expected

Restricted Shipping Locations

• Certain remote areas may take longer (7–10+ days)

• Some areas may not have shipping available.

10. Order Cancellation During Shipping

• Before Dispatch: You can cancel freely within 2 hours of order. Full refund in 2–3 business days.

• After Dispatch: Cancellation is not possible. You must accept delivery and initiate a return instead (see Return Policy).

Frequently Asked Questions

Q: How do I track my order?

A: You'll receive an email with a tracking link within 1 hour of dispatch. Click the link to see real-time updates.

Q: Is shipping free?

A: Free shipping applies on all orders.

Q: Can I change my delivery address after ordering?

A: Before dispatch, yes—contact support@pashloom.in immediately. After dispatch, it may be too late, but contact us with your tracking number to request a redirect.

Q: What happens if my package is delayed?

A: If delayed beyond 10 days from dispatch, we'll investigate with the carrier and offer a refund or reshipment.

Q: What if my package arrives damaged?

A: Document damage with photos and email support@pashloom.in within 24 hours. We'll send a replacement or refund at no cost.

Contact Us

• Email: support@pashloom.in

• Website: www.pashloom.in

• Response Time: 24–48 hours