Return & Exchange FAQs
Return & Exchange FAQs - We want you to love what you buy. Here is our return and exchange policy.
Q: What is your return policy?
Pashloom offers a 30-day return and exchange window from the date of delivery — no questions asked, as long as the item is unused, unworn, and in its original condition with all tags and packaging intact.
Here is a quick summary:
| Detail | Policy |
|---|---|
| Return window | 30 days from delivery |
| Exchange window | 30 days from delivery |
| Defective items | 30 days from delivery |
| Return shipping | Free pickup available (Ahmedabad + most metro cities) |
| Refund method | Original payment method or store credit |
Items must be unused, unworn, with original tags intact and original packaging included. Items marked as Final Sale or customized products are not eligible for return. Read here our complete Exchange and Return Policy.
Q: How do I return a product?
Returning a Pashloom product is a four-step process:
Step 1 — Contact us within 30 days Email support@pashloom.in with your order number and reason for return. Our team will verify and issue a Return Authorization Number (RAN).
Step 2 — Choose your return method Free pickup is available in Ahmedabad and most metro cities — our courier collects from your location at no cost. If you prefer to self-ship, arrange your own courier and we will reimburse up to ₹100 on submission of the receipt.
Step 3 — Pack securely Pack the item in its original packaging, include your Return Authorization Number, and hand it over to the courier.
Step 4 — Inspection and refund We inspect the returned item within 3–5 business days. Once approved, your refund is initiated immediately.
Q: Can I exchange my shawl for a different product?
Yes — exchanges follow the same process as returns. Contact us within 30 days of delivery, and we will arrange a free pickup and send your replacement.
If the new item costs more than the original, you pay the difference. If it costs less, we refund the difference to your original payment method.
To start an exchange, email support@pashloom.in with your order number and the product you would like instead.
Q: How long does the refund process take? Once your return reaches us, here is the timeline:
| Stage | Time |
|---|---|
| Inspection | 3–5 business days |
| Refund processing | 3–7 business days |
| Bank / UPI credit | 3–5 business days |
| Total average | 10–15 business days |
You will receive an email notification once your inspection is complete and your refund has been initiated. If you prefer store credit instead of a refund, that is processed faster and can be used immediately on your next Pashloom order.
Q: What if I receive a damaged product?
If you receive a product with a manufacturing defect — stitching issues, fabric tears, color bleeding, or any production flaw — it is covered under our 30-day defect guarantee.
Simply email clear photos to support@pashloom.in within 30 days of delivery along with your order number. We will arrange free pickup and either send you a replacement or process a full refund — your choice.
Q: What if I receive the wrong product?
If you receive an item that is different from what you ordered, contact us immediately at support@pashloom.in or WhatsApp +91 96504 59515. We will arrange free pickup of the wrong item and dispatch the correct product at no additional cost to you. This is entirely our responsibility and will be resolved as quickly as possible.
Q: Can I return a product after using it?
No — items must be completely unused, unworn, and in original condition to be eligible for return. This includes trying the product on after removing tags. Items that show signs of wear, washing, or use — or have tags removed — cannot be accepted for return or exchange.
If you are unsure about a product before ordering, we recommend calling or WhatsApp-ing us at +91 96504 59515. Our team is happy to share additional photos, fabric details, or styling guidance so you can order with full confidence.